Professional Services
Please click on the link below to see what services the UKCCF can offer, and then contact us for your own customised service plan.
Contact Centre Audit
Allow the UKCCF to audit your current solution and provide an honest and open review of the findings.
We will detail the good and the "not so good" of how your current Contact Centre is performing. We will suggest improvements and changes that will help you improve your customers experience and satisfaction.
Requirements (RFI/RFP)
The UKCCF can help you create your Requirements documentation.
The UKCCF will suggest a number of suppliers, based upon your unique requirements, and then invite these suppliers to answer an RFI/RFP process. Based upon the responses received the UKCCF will then present a "top three" based upon an agreed criteria.
Project Management & Implementation
The UKCCF can provide an "end to end" service, where, we not only help you to select your preferred supplier, but then act as Project Leads to ensure the solution is implemented as required.
After Go Live we will then review the implementation and present a Completion Report.
Training & Accreditation
The UKCCF can provide a complete Training plan for all levels of your Contact Centre Staff.
Basic Agent Training, Advanced Agent Training, Contact Centre Supervision and Management Training can be customised to ensure that your staff are trained, and continue to be trained as your company requires.
