Training & Accreditation

The UKCCF can provide a complete Training plan for all levels of your Contact Centre Staff.

Basic Agent Training including Soft skills and empathy, Advanced Agent Training, Contact Centre Supervision and Management Training which can all be customised to ensure that your staff are trained, and continue to be trained as your company requires.

In addition we have our much admired Accreditation Program, a comprehensive programme designed to enhance the performance and operational excellence of your contact centre. Our framework covers three core pillars: Customer Experience, Agent Experience, and Strategic & Planning.

Are you ready to Elevate Your Contact Centre?
Apply for UKCCF Accreditation, (powered by CGI), today and join the ranks of top-performing contact centres committed to excellence in customer and agent experience.

Click on the "Contact Us" button above, send us an email detailing your query, and we will respond to you as soon as possible.